Terms of Service

These Terms form a binding agreement between [Company legal name] (\u201cWrapInbox,\u201d \u201cwe,\u201d \u201cus\u201d) and the business or individual creating an organization/workspace on WrapInbox (\u201cCustomer,\u201d \u201cyou\u201d). By checking the acceptance box during registration, or by accessing or using WrapInbox, you confirm that you have the authority to bind your organization to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use WrapInbox.

WrapInbox is a multi-tenant, multi-channel lead engagement and CRM platform. Depending on your subscription plan and the integrations you connect, the service may include:

• A unified inbox across WhatsApp, Instagram, Messenger, SMS, webchat, email (via Gmail), Google Business Profile, and LinkedIn
• Contact and lead management (CRM), pipelines, deals, and follow-ups
• Automated conversation flows / chatbot \u201cplaybooks\u201d and workflow automation
• AI-assisted features, including automated response drafting, content generation, call summarization/scoring, and a knowledge base
• Outbound campaigns (WhatsApp, SMS, email) and a marketing/content hub, including LinkedIn and Meta ads management
• AI-assisted voice calling
• Calendar scheduling, analytics/reporting, and finance/invoicing tools
• Team, role, and permission management, and (for platform administrators) organization oversight and billing tools

We may add, change, or remove features from time to time. Some features depend on third-party platforms (e.g. Meta, Google, LinkedIn, our payment and messaging providers) and may be limited, delayed, or unavailable due to circumstances outside our control, including those providers\u2019 own outages or policy changes.

You must be at least 18 years old (or the age of legal majority in your jurisdiction) and authorized to act on behalf of a business to create a WrapInbox organization. During registration you will provide company and contact information (see the Privacy Policy) and, if applicable, verify a GST number and confirm ownership of the email/phone provided.

Roles & permissions

Your organization\u2019s owner/admin can invite additional users and assign them roles (such as admin, manager, sales, support, or marketing) that determine what they can see and do. You are responsible for the actions taken under your organization\u2019s account, including by users you invite, and for keeping login credentials (including PINs and 2FA settings) confidential.

Account status

An organization\u2019s account may be marked pending, active, or suspended (for example, for a billing issue, a violation of these Terms, or at your request). We may restrict access to the service while an account is not in active status.

Subscription plans

WrapInbox is offered under subscription plans (e.g. starter, professional, enterprise) billed monthly or annually, as selected during registration or later changed in-app. Fees are exclusive of applicable taxes (such as GST) unless stated otherwise, and taxes will be added to invoices where required.

Usage-based channel charges

Certain channels (for example, WhatsApp template messages and SMS) are billed on a usage/consumption basis in addition to your subscription, based on rates that may reflect underlying provider (e.g. Meta) charges plus our service fee. These charges may be deducted from an in-app wallet that you top up, or invoiced periodically.

Payment processing

Payments are processed by our payment gateway, Razorpay. By making a payment, you agree to Razorpay\u2019s applicable terms for processing that transaction. We are not responsible for errors, delays, or failures caused by Razorpay or your bank/card issuer.

Auto-renewal, changes & non-payment

Unless you cancel before the end of your billing period, subscriptions with auto-billing enabled renew automatically for a further period at the then-current rate. We may suspend or limit access to paid features if payment is not received when due, subject to any notice required by law. [Confirm exact cancellation notice period, refund policy, and trial terms, if any.]

As between you and WrapInbox, you (and where relevant, your end customers) retain ownership of the content and data you submit to or generate within the platform — including your contacts, leads, messages, uploaded files, and knowledge-base content (\u201cCustomer Data\u201d).

You grant WrapInbox a worldwide, non-exclusive license to host, store, process, transmit, and display Customer Data solely as necessary to provide, maintain, and improve the service for you (including sending it to the third-party channels and AI providers you configure, as described in the Privacy Policy), and to comply with law. This license ends when the corresponding data is deleted, except for backups and records we are permitted or required to retain.

You are responsible for having the necessary rights and legal basis (e.g. consent, an existing business relationship) to collect, upload, and process any contact/lead/personal data you put into WrapInbox, including for outbound marketing messages.

You agree not to use WrapInbox to:

• Send unsolicited, deceptive, or unlawful messages, or otherwise violate anti-spam laws or the messaging policies of WhatsApp, Meta, LinkedIn, or any connected channel
• Message a contact who has opted out (e.g. via STOP/UNSUBSCRIBE) through a channel where that opt-out applies
• Upload, transmit, or process content that is illegal, infringing, defamatory, or that violates the rights of others
• Attempt to gain unauthorized access to another organization\u2019s data, or to WrapInbox\u2019s systems, or to circumvent role-based access controls
• Reverse-engineer, scrape, or interfere with the normal operation, security, or availability of the service
• Use the service in a way that violates any applicable data protection, telecommunications, or consumer-protection law

We may suspend access to features or accounts reasonably believed to violate this section, including to comply with a connected platform\u2019s (e.g. Meta\u2019s) enforcement action.

WrapInbox integrates with third-party platforms — including Meta (WhatsApp Cloud API, Messenger, Instagram, and the Meta Marketing API), Google (Gmail, Calendar, Business Profile, Sheets), LinkedIn, our SMS and voice-calling infrastructure, and our payment gateway. Your use of each connected platform is also subject to that platform\u2019s own terms of service and policies, which you are responsible for reviewing and complying with (for example, WhatsApp\u2019s Business Messaging Policy and Meta\u2019s Platform Terms).

We are not responsible for the availability, accuracy, security, or content of third-party platforms, and integrations may stop working if a provider changes its API, revokes access, or experiences an outage. Where an integration requires your own API credentials or business verification (e.g. a WhatsApp Business Account), obtaining and maintaining that access is your responsibility.

WrapInbox\u2019s AI-assisted features (automated responses, content generation, call summaries and transcripts, lead scoring, knowledge-base answers) use machine-learning and large-language models and are provided on an \u201cas is\u201d basis. AI-generated output:

• May be inaccurate, incomplete, or inappropriate for your specific context, and should be reviewed before being relied on for business, legal, medical, financial, or other consequential decisions
• May be sent automatically to your contacts if you enable fully automated playbooks — you are responsible for configuring and reviewing these flows before turning them on
• Reflects a lead score or sentiment/intent classification that is a probabilistic estimate, not a guarantee of a contact\u2019s intent or value

You remain responsible for how your organization uses AI-generated content and for compliance with any law or platform policy applicable to automated messaging in your jurisdiction.

WrapInbox and its licensors own all right, title, and interest in the platform itself — including its software, design, trademarks (\u201cWrapInbox\u201d and associated logos), and documentation — excluding your Customer Data. Except for the limited rights expressly granted in these Terms, no rights are granted to you in our intellectual property. You may not copy, modify, distribute, sell, or lease any part of the service or reverse-engineer or attempt to extract its source code, except as permitted by law.

Each party may have access to the other\u2019s non-public business, technical, or customer information in connection with these Terms (\u201cConfidential Information\u201d). Each party agrees to use the other\u2019s Confidential Information only to perform its obligations under these Terms and to protect it with the same degree of care it uses for its own confidential information of similar sensitivity (and no less than reasonable care), except as required by law or as otherwise permitted in these Terms or the Privacy Policy.

These Terms remain in effect for as long as you maintain a WrapInbox account. You may cancel your subscription at any time through in-app billing settings or by contacting us; cancellation takes effect at the end of the current billing period unless stated otherwise.

We may suspend or terminate your access if: (a) you materially breach these Terms and do not cure the breach within a reasonable period after notice; (b) required to comply with law or a connected platform\u2019s enforcement action; or (c) your account is delinquent on payment. Upon termination, your right to use the service ends, and we will handle remaining Customer Data as described in the Privacy Policy\u2019s retention section, subject to any export period we make available before deletion. [Confirm any post-termination data export window offered to customers.]

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

You agree to indemnify and hold WrapInbox harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from: (a) your Customer Data or your use of it; (b) your violation of these Terms or applicable law (including messaging/consent laws); or (c) your violation of a third-party platform\u2019s terms in connection with your use of an integration.

These Terms are governed by the laws of [governing jurisdiction, e.g. India / State of Karnataka], without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of [venue, e.g. Bengaluru, Karnataka], [or your chosen arbitration mechanism, if any].

We may update these Terms from time to time. We will update the \u201cLast updated\u201d date above and, for material changes, provide additional notice (such as an in-app notification or email) where required. Continued use of WrapInbox after changes take effect constitutes acceptance of the updated Terms.

• Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and WrapInbox regarding the service, superseding any prior agreements on the subject.
• Assignment: You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Severability: If any provision is found unenforceable, the remaining provisions remain in full effect.
• No waiver: Our failure to enforce a provision is not a waiver of our right to do so later.
• Force majeure: Neither party is liable for delays or failures caused by events beyond its reasonable control, including third-party platform outages.

Questions about these Terms can be directed to:

• Company: [Company legal name]
• Address: [Registered business address]
• Email: [[email protected]]